Kitte Support
Need help, have a suggestion, or want to say hello? You’re in the right place.
Quick start
- 01Allow camera and locationThe camera is how you punch a stamp. Location is optional, and only used on your device to work out the place name attached to each stamp.
- 02Punch your first stampOpen the New stamp tab, line your subject up inside the puncher window, and press the yellow shutter. Or import a photo from your library and pan and zoom it into place first.
- 03Style itPick a shape, border, paper and filter, then add a caption, a date or a denomination before you save.
- 04Pin it to a boardHead to the Broads tab, start a board, and drag your stamps onto it. Add washi tape, pins and captions, then export it at the ratio you need.
- 05Send one to a friendIn the Post tab, claim a handle so friends can find you, pick a stamp and an owl, and send. Watch the flight on the globe.
Frequently asked
What do I need to run Kitte?
An iPhone or iPad running iOS 26.2 or later. Kitte uses the newest system frameworks — including the Liquid Glass tab bar — so there is no older-OS version.
Does Kitte work offline?
Capturing, collecting, arranging boards and browsing the map and calendar all work with no connection — place names are resolved on-device. Owl Post deliveries and iCloud sync need the network, and will catch up when you are back online.
Do I need an account?
Not to use Kitte. Capture, collection, calendar, map and boards need no sign-in at all. Owl Post is the exception: to receive stamps from friends in-app you claim a handle, which needs iCloud. You can skip it and still send stamps as files.
How does Owl Post actually work?
You pick a stamp, a message and an owl. Kitte computes the great-circle distance to your friend and divides it by that owl’s real cruise speed, so the flight takes as long as the journey deserves. You can watch it on the globe, and they get a notification the moment it lands.
What happens to my stamps if I stop paying for Pro?
Nothing is deleted. Your collection stays on your device and everything you already made stays readable. You keep the stamps you have past the free limit — you just cannot add new ones beyond it, and iCloud sync stops until you resubscribe.
Can I get my stamps out of Kitte?
Yes. Save any stamp or board to your photo library, export a board as a PDF, or share a stamp as a .kittepost file. Nothing is locked in.
Is my location shared with anyone?
No. Stamps are geotagged and reverse-geocoded entirely on your device. The only location that ever leaves it is the optional home city you can set for Owl Post, which is there so friends’ owls know where to fly — and you can leave it blank.
Troubleshooting
Kitte will not install
Kitte needs iOS 26.2 or later on an iPhone or iPad. If the App Store says the app is not compatible, check for a system update in Settings › General › Software Update.
My stamps have no place name
Place names need location access. Check Settings › Kitte › Location, and note that stamps captured before you granted access will not be backfilled.
I cannot claim a handle
Claiming a handle requires being signed into iCloud. Check Settings › [your name] › iCloud on your device. You can still send stamps as .kittepost files without a handle.
An owl has not arrived yet
Owl Post flights take real time — distance divided by that owl’s cruise speed — so a long-haul delivery can take hours. Open the globe in the Post tab to see where it is.
My purchase is not showing up
Open Settings inside Kitte and tap Restore Purchases. Make sure you are signed in with the same Apple ID you bought with.
Sync is not working across devices
iCloud Sync needs Kitte Pro, iCloud enabled on both devices with the same Apple ID, and the sync toggle turned on in Kitte’s Settings on each device.
You can also find us on @kitteapp.